Surveys provide clear, accurate and actionable feedback to help guide HR strategies and improve employee and customer engagement. They can help root out problem areas; measure trust; clarify attitudes to organisational culture; and monitor customer behaviours, but you need to get the survey right to achieve the desired outcomes.
At the DMG, we provide a very simple but effective technological solution, Teletrack , that will help you identify the issues that can be improved. We take care of the questionnaire design, distribution and data collection.
Collecting data is just the start of the process. We can provide an analysis of the results and recommendations to deliver more effective human resource management, customer driven processes and strategies to benchmark for success.
Our client base boasts many of the UK’s largest Corporations and Government bodies and almost all of our clients asked themselves some or all of the same questions you are asking now.
— Because in order to fully understand what your employees and customers really think about your organisation, your products, and your services; you need to ask them. A survey allows you to structure the right questions to get the best and most consistent responses to assist you in a whole range of business strategies and crucial development decisions. At DMG, we not only help you design your survey questions, we can also deploy the survey to all your employees and customers as needed. With our many efficient methods of data collection, your results are available in Real Time, instantly over the Internet. We then present full and meaningful management reports in a matter of days so that action plans are relevant from timely, accurate information.
— You should do both. An annual employee or customer survey can be more in-depth and address more areas. Smaller more regular surveys, known as Pulse Surveys, can be conducted very easily and can focus on more specific subject matter. The month-on-month analysis can then be combined to provide very powerful decision-making information.
— You could if you had the resources, experience, time, and specialised software. Most ‘Do-it-Yourself’ software packages are just that. You pay a large licensing fee and then you do all the work in-house using valuable time and resources. And you have to ask yourself, are you an expert in this field? At DMG, we provide a totally outsourced, consultative survey and analysis solution. And better yet, we can run multiple surveys, simultaneously collecting data in any language around the globe via the Internet, telephone (IVR, SMS, Interviewing), handheld device, kiosk, and paper. DMG are experts in providing Survey Solutions designed for your business.
— At DMG we understand we have to provide the very best surveys at competitive pricing that suits your available budget. Our packages are priced reasonably to the level of information and service your require…whether it is a one-off survey or on-going data collection, analysis and reporting. Because all our surveys are specific to each client, we can build your campaign around your special needs and individual requirements to maximise the response rate, provide the management reporting best for you, and meet your budget. The results that DMG provide will positively impact your bottom line.
— Excellent. You obviously understand the many benefits of working with a specialist organisation such as DMG. Does your current provider offer everything DMG can provide at such cost effective pricing? Can they deliver multiple surveys in any language to any country over any data collection method, simultaneously? Are your current response rates as high as 25% over the National Averages*? Are all survey results available in Real Time, 24/7 with complete Analysis Reports available in just days after end of campaign? Make DMG the benchmark against your existing provider to maximise your survey expenditure and increase your response rates.